Terms of service

Welcome to CuddleDino. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website, browsing our store, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Overview

This website is operated by CuddleDino. Throughout the site, the terms “we,” “us,” and “our” refer to CuddleDino.

We offer plush toys, stuffed animals, pillows, accessories, and related products through our online store.

These Terms of Service apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your jurisdiction, or that you have permission from a parent or legal guardian to use this website and make purchases.

You agree not to use our products or website for any illegal or unauthorized purpose.

You must not transmit any malware, viruses, harmful code, or destructive content through our website.

Any violation of these Terms may result in termination of your access to our services.

3. Product Information

We make every effort to display product descriptions, images, colors, sizes, and pricing as accurately as possible.

However, we do not guarantee that:

  • Product colors will appear exactly the same on every device or screen.
  • Product dimensions will be perfectly exact.
  • Product packaging will always match images shown on the website.
  • Product descriptions will be free from all errors or omissions.

Some items may have slight measurement differences due to manual measurement. Product color may vary slightly due to lighting, photography, and monitor settings.

4. Pricing and Availability

All prices are displayed on our website and may be subject to change without notice.

We reserve the right to modify, update, or discontinue any product at any time without prior notice.

We do not guarantee that all products will remain available. If an item becomes unavailable after you place an order, we may contact you to offer a replacement, refund, or alternative solution.

5. Orders and Payments

When you place an order, you agree to provide current, complete, and accurate purchase and account information.

You agree to promptly update your information, including email address, shipping address, and payment details, so we can complete your transactions and contact you when needed.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Suspected fraud
  • Incorrect pricing
  • Product unavailability
  • Payment issues
  • Incorrect shipping information
  • Violation of these Terms of Service

Payment must be successfully completed before an order is processed.

6. Shipping and Delivery

Shipping times are estimates only and are not guaranteed unless explicitly stated.

Delivery times may vary depending on product availability, shipping destination, carrier delays, customs processing, weather conditions, holidays, or other factors beyond our control.

Please review our Shipping Policy for more information.

7. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

By placing an order, you agree to the return eligibility requirements, refund timelines, and return conditions stated in that policy.

8. Accuracy of Billing and Account Information

You agree to provide accurate billing and shipping information for all purchases made through our store.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your order information, please contact us immediately at support@cuddledino.space.

9. User Conduct

You agree not to use our website or services:

  • For any unlawful purpose
  • To violate any local, provincial, national, or international laws
  • To infringe upon our intellectual property rights or the rights of others
  • To harass, abuse, insult, harm, defame, intimidate, or discriminate against others
  • To submit false or misleading information
  • To upload or transmit malicious code
  • To collect or track personal information of others
  • To interfere with the security features of the website

We reserve the right to terminate your use of our services for violating any prohibited use.

10. Intellectual Property

All content on our website, including text, graphics, images, logos, product descriptions, design elements, and branding, is owned by or licensed to CuddleDino unless otherwise stated.

You may not copy, reproduce, distribute, sell, modify, or exploit any part of our website or content without prior written permission.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, policies, or practices of third-party websites. Accessing third-party links is at your own risk.

We recommend reviewing the terms and policies of any third-party website you visit.

12. Limitation of Liability

To the fullest extent permitted by law, CuddleDino shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our liability is limited to the amount paid for the product giving rise to the claim.

13. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not warrant that the results obtained from using our website or services will be accurate, reliable, or suitable for every individual purpose.

14. Indemnification

You agree to indemnify and hold harmless CuddleDino, its owners, employees, partners, suppliers, and service providers from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Canada and the applicable laws of the Province of Alberta, without regard to conflict of law principles.

16. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.

Your continued use of our website after any changes are posted constitutes acceptance of those changes.

17. Contact Information

Questions about these Terms of Service should be sent to:

CuddleDino
300 2 Ave, Dead Man's Flats, AB T1W 2W4, Canada
Email: support@cuddledino.space
Phone: 1-866-571-0300