Contact information
Thank you for visiting CuddleDino. We are here to help with questions about orders, products, shipping, returns, refunds, and general customer support.
Please review the contact information below to reach our support team.
Customer Support
Business Name: CuddleDino
Website: cuddledino.space
Email: support@cuddledino.space
Phone: 1-866-571-0300
Address: 300 2 Ave, Dead Man's Flats, AB T1W 2W4, Canada
Support Hours
Our customer support team typically responds during regular business hours.
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday, Sunday, and public holidays: Closed
Response times may vary during weekends, holidays, peak seasons, or promotional periods.
Email Support
For the fastest support, please contact us by email at:
When contacting us about an order, please include:
- Your full name
- Order number
- Email address used at checkout
- Product name
- A clear description of your question or issue
- Photos or videos, if your item arrived damaged, defective, or incorrect
Providing complete information helps us respond faster and resolve your issue more efficiently.
Order Questions
If you have questions about your order, shipping status, tracking number, delivery delay, or address change, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change or cancel it.
Returns and Refunds
For return or refund requests, please review our Return and Refund Policy before contacting us.
To request assistance, email us at support@cuddledino.space with your order number and reason for the request.
Product Questions
If you have questions about product size, color, material, availability, or care instructions, please contact us before placing your order.
We do our best to provide accurate product information on each product page, but our support team is happy to help if you need additional details.
Mailing Address
CuddleDino
300 2 Ave
Dead Man's Flats, AB T1W 2W4
Canada
Please do not send returns to this address without contacting us first. Returns sent without prior approval may not be accepted.
Important Notice
We aim to provide helpful and timely customer service. Please make sure all communication is respectful and includes accurate information so we can assist you properly.
For all inquiries, please contact:
Email: support@cuddledino.space
Phone: 1-866-571-0300